Frequently Asked Questions
How do I reset my password or PIN Code?
On the Main Log-In page, there is a link on the left-hand side to automatically reset your password or PIN Code.
How do I update my Contact List/Call Tree?
Users with applicable permissions can update the contact list by accessing the Contacts Menu in the interface. Detailed information outlining how to update the contacts can be found in the User Manual folder in the Library titled, "Manage Contacts".
Can I access the Tutela Customer Interface from my Smartphone?
Yes. The interface can be accessed using any device able to support a web browser.
How do I contact Accounts Payable?
Tutela's Accounts Payable Department can be reached by phone at 914-462-1067 or via email at firstname.lastname@example.org.
Does Tutela Monitoring Systems LLC accept credit cards?
We do not accept credit cards for payment at this time.
Who should I contact to add a sensor to my system?
The Tutela Monitoring System is easy to scale! Contact us at Sales@tutelausa.com or by phone at 813-833-9747 to request a quote to add sensors to your system.
Can I request training for me and my staff?
Yes. Virtual training can be set up with a Tutela representative by contacting Jennifer Dickmann at email@example.com. Self-guided training is also available by clicking the "Training Videos" link in the customer interface.